In our rental experience we found Mike Chapman very helpful, approachable, polite and good with communications. We would rate Mike personally 5/5 and we are really happy that he was our guide through this process... but we had some issues that would not describe good communication from portico or the same professionalism as Mike's, in all aspects, thus 4 stars rating. There were delayed or missing information and due to every step/procedure being fully computerised, done via platforms, portals, log-ins, often the very needed human element is missing. Forms, enquiries, consents, reporting of issues are often extremely time consuming and tedious. But thanks to Mike who, so far, balances this out with real human touch.
m
m fernandes
6 hours ago